Delivery

We ship Flax & Loom worldwide free of charge.

If ordered before 3pm in the UK your order should be with you next day, on the 24hours tracked service. If you require guaranteed delivery by 1pm next day, this can be purchased at the checkout. We also offer free local pick up at the checkout. You will receive a notification when the order is ready to pick up. 

For worldwide orders please expect your order to be there in 5-15 days. 

Returns & Exchanges

You can return items for a refund or exchange within 30 days of receiving your order. Please make sure your item is unworn, unwashed and is including all tags. If you live in the UK then you can use the royal mail tracked returns service free of charge. Outside of these countries, returns are at your own expense and risk.

Unit A The Bus Garage,
Old Hackney Lane, Matlock,
DE4 2QJ

If you want to exchange please include a note in your parcel with the size, colour and style you would like to swap if for. If you are changing address please specify this on the note, to avoid it being sent to your original address. If you’re exchanging for a product that is more expensive, you will be sent an invoice, once this is paid your item will be shipped. You can expect this to be done within 7 working days. 

If you miss the 30 day window, we understand life gets in the way so if you return your product a little late, we understand so as long as they are unworn, unwashed and including all tags we can process your return for store credit or a giftcard. 

Any other questions please see our FAQ page.